Doctor sent me a bill for $210 listed as 60-90 days past due. It wasn't late, it was the first bill they sent me, they spent that time working with insurance and finding out what was left for me to pay.
The bill they sent me had no way website information and no way to pay online.
I called them at the number listed on the bill. It was a phone service who forwarded me to a disconnected number at the office (twice). They had no other transfer #.
So, I dug out my checkbook, and sent them a check in the mail, from the post office. I even took a picture of the check and bill together.
They called me a few days later, saying the paystub arrived, but not the check. But, they did have a website to pay online. I explained to them that would have been great information to have on their bill they sent me. They assured me it was on the bill.
I sent them a copy of the bill, to show it is not, in fact, on the bill.
They asked me to do a stop payment on the check, and pay online because they didn't have the check.
I called my bank and did a stop payment on the check. The bank charged me a $35 fee.
I sent them the stop payment fee and asked them to credit my account that amount, as they lost the check.
The issue of refunding the $35 was escalated to a supervisor for consideration...
I'm sure the Doctor is fine, but oh my gosh, their billing system is absurd. It's like not a single person who works at the office has ever beta testing the user experience or looked at the actual bills they send out.
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Kolby G.
Jun 03, 2025